FAQ

Our general operating hours can be found on our CONTACT US page (click HERE).  We can accommodate special event groups, corporate and business groups at anytime, however.  Just visit our EVENTS page (click HERE) for more information on bringing your group to see us outside of our general business hours. 

We do not offer refunds at this time.  You can change the date, time, and even the game of your reservation, however, anytime up to 24 hours prior to your game time without charge.  Just follow the link in your confirmation e-mail to make those changes.

Our standard ticket cost is $27 plus tax per person regardless of age.   We  offer a $3.00 discount for military, police, fire, EMT’s on all of our tickets.   That option is available on our booking page.  Please see below for more information about those discounts.  Make sure you follow us on Facebook, as well, as we will occasionally be running contests and specials for discounts and free tickets!  http://www.facebook.com/escapesbc

Our games are 100% private games.  This means that when you reserve the first space in the game, all remaining spaces are blocked for YOUR group (no strangers will be able to get those remaining spaces).  So, you only need to book for the guests that you are paying for and everyone else can pay when they arrive for the game.  This will also save you from paying for someone who doesn’t show up for the game (no refunds…remember?).

Your safety is our utmost concern.  There will always be at least one accessible exit in every room and, for any locked exit door, there will be an emergency key easily accessible near that door.  Please let us know if you have any other safety concerns in any of our games.

Some of our rooms can seem a bit small.   Many people who have played our games state that once they start playing, your mind is so focused on the game, the claustrophobia is not an issue.  If you still have concerns, there is always at least one door that remains unlocked during the game where you can exit at any time.   You can also call or e-mail us before booking to discuss which room(s) are the best for this issue.  

Currently, none of our games have live actors in them.  Any room that has scary effects or actors in them will be stated as such in the room description.

We do offer a military/firefighter/police/EMT price option when booking your room.  However, appropriate ID’s must be presented when you arrive for your room. ID’s must be shown for everyone booked using the discounted rate.  Anyone not showing the appropriate ID upon arrival for the game will be charged the full rate automatically to the credit card used for booking.  Immediate family members (Spouse, YOUR children) also qualify for the discounted rate with presented ID.

All of our games are private games, meaning that you will never be grouped with strangers (unless you bring them with you, that is!!).  

Yes, we do.  Gift certificates and gift cards can be purchased in person at both the Shreveport and Bossier City locations.  Just swing by during normal business hours and we’ll get you taken care of.

You can also purchase a gift certificate online at any time.  Just click on the link below to make that purchase.

Purchase an Escape SBC gift certificate

Each single certificate or gift card is valid for one single game for one person.

We do not, currently, have any age limits on our games.  We do not recommend, however, bringing children younger than 5 years old to an escape game.  The games are not designed for children that young and are not child-proof.  We have seen many parents lose track of their younger children due to being so into the game. 

For groups of children under 16, we do require at least 1 paid adult 18 or over in the game with the children, without exceptions.  For full groups of kids 16-17 years old, one adult 18 or over must remain on premises at all times while the kids are playing their game.  

Waivers must be signed by the responsible adult for all children under 18.  Electronic waivers can be signed upon arrival.  A copy of the waiver to print, sign, and bring with you may also be gotten below.

 

As we are a family-friendly place, no alcoholic beverages are allowed on our premises at any time.  We are not zoned to sell or to serve alcohol to our guests, even for private events.  Also, we do not allow anyone to participate in our games who appears to be intoxicated or under the influence of alcohol or drugs.  We reserve the right to refuse service to any person for any reason without a refund.

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