We do not offer refunds for any of our games.  However, if you are not able to make your reservation, you can reschedule it for no cost up to 24-hours prior to your game.  Just follow the link in your confirmation e-mail and you can update your reservation.  If you need to make changes and are within 2-24 hours of your game time, there is a $20.00 fee per game to reschedule.  Rescheduling changes made within 2 hours of your game time will result in a 50% fee to change it.  No refunds or reschedules will be allowed for not showing up for your game.  

Our standard ticket cost for a 60-minute game is $27 plus tax per person regardless of age.  We do offer discounts for military, police, fire, EMT’s, and college students on all of our tickets.   That option is available on our booking page.  Please see below for more information about those discounts.  Make sure you follow us on Facebook, as well, as we will occasionally be running contests and specials for discounts and free tickets!  www.facebook.com/escapesbc

If you want to reserve your game, but don’t want to pay for everyone in the group, or you’re not sure if everyone will be able to make it, just reserve YOUR space.  This will block off all remaining spaces for your group (all games are private games).  Payments for any additional guests can be made in person at the time of your game.  This will save you from paying for someone who might not show up as we do not offer refunds for no-shows.

Your safety is our utmost concern.  There will always be at least one accessible exit in every room and, for any locked exit door, there will be an emergency key easily accessible near that door.  Please let us know if you have any other safety concerns in any of our games.

Some of our rooms can seem a bit small, especially if it is fully booked.   To avoid this, you can always book the entire room so you won’t  have to worry about a lot of other people in the room.  If you still have issues, there is always at least one door that remains unlocked during the game where you can exit at any time.   You can also call or e-mail us before booking to discuss which room(s) are the best for this issue.   We have had many people play our games who were claustrophobic.  They were so involved in solving the puzzles, that their fears did not bother them at all!  Worth a try, maybe??

The majority of our rooms are not scary, nor do they have any live actors in them.  Any room that has scary effects or actors in them will be stated as such in the room description.

We do offer a military/firefighter/police/EMT price option when booking your room.  However, appropriate ID’s must be presented when you arrive for your room. ID’s must be shown for everyone booked using the discounted rate.  Anyone not showing the appropriate ID upon arrival for the game will be charged the full rate automatically to the credit card used for booking.  Family members also may qualify for the discounted rate with presented ID.

All of our games are private games, meaning that you will not be grouped with strangers (unless you brought them with you…um…weird!).  

Yes, we do.  You can purchase gift certificates which are valid for any of our games.  The recipient of the gift can pick their game at the time of redemption.  Click the link for the appropriate location you are interested in. 

Escape SBC – Shreveport 

Escape SBC – Bossier City.

You also have the option to purchase a physical gift card.  Just come by either our Shreveport or Bossier City locations to purchase your cards!  Each card is valid for one game for one person.

***Both gift certificates and gift cards are only valid at the location they were purchased for.  (Shreveport certificates cannot be used at the Bossier City location, and vice versa.)  So, get one for each location and you’ll be all set!

At this time, we do not.

As we are a family-friendly place, no alcoholic beverages are allowed on our premises at any time.  We are not zoned to sell or to serve alcohol to our guests, even for private events.  Also, we do not allow anyone to participate in our games who appear to be intoxicated or under the influence of alcohol or drugs.  We reserve the right to refuse service to any person for any reason without a refund.

If you are bringing a group of children and need their parents to sign the waiver prior to arriving, just click here Escape SBC Waiver – Minors to print out a copy of our waiver for them to fill out.  Then, just bring all the waivers with you for your game.

Our waivers are completed at the time of your game and are filled out electronically.  We do not, at this time, have the capability to fill out the electronic version prior to your game.  If you would like to complete a paper-copy version of the waiver and bring it with you, you may do so by clicking here.  Escape SBC Waiver.  If you need a waiver for a minor, a parent or guardian for the minor can complete this waiver for them prior to arriving.  Escape SBC Waiver – Minors

We will be happy to open up for your special event or business group outside of our general business hours.  The cost for these times is $30/person with a minimum cost of $200.  If you would like to set up a time to bring your group during the day or on Monday or Tuesday evenings, just give us a call or send us an e-mail and we will work with you on getting your event scheduled.

Ready for the ultimate group experience?

Book your group now!